Dispatch Assistant

Job Summary:
The Dispatch Assistant will be responsible for coordinating and managing the shipment and delivery of goods from the manufacturing facility to clients or other destinations. The role involves preparing shipment documentation, ensuring timely dispatches, coordinating with logistics teams, and maintaining accurate records of dispatch operations.

Key Responsibilities:

1. Dispatch Coordination:
• Organize and manage daily dispatch schedules for outgoing shipments.
• Ensure timely and accurate dispatch of finished goods from the warehouse to the customers or distribution centres.
• Monitor the availability of transportation resources (trucks, delivery vehicles, etc.) for smooth dispatch.

2. Documentation:
• Prepare and manage shipping documents, including invoices, packing lists, delivery notes, and dispatch reports.
• Ensure all necessary documentation is complete and complies with company policies and regulatory requirements.
• Maintain a detailed record of dispatches, including goods dispatched, delivery status, and any delays or issues.

3. Inventory & Stock Control:
• Work closely with the warehouse team to ensure goods are packed, labelled, and ready for dispatch.
• Assist in maintaining accurate stock records for items ready for dispatch and tracking inventory levels.
• Ensure that goods are stored properly before dispatch and report any discrepancies or damages.

4. Coordination with Logistics:
• Communicate and coordinate with third-party logistics providers and transport companies to schedule deliveries.
• Track and monitor deliveries to ensure on-time performance and address any delivery issues.
• Resolve delivery-related complaints and discrepancies promptly.

5. Customer Communication:
• Provide customers with timely updates on the status of their shipments.
• Address customer inquiries and resolve any issues related to dispatch and deliveries.

6. Health & Safety Compliance:
• Ensure that all dispatch operations comply with health, safety, and environmental standards.
• Report any incidents or safety issues to the appropriate department.